Frequently Asked Questions
Find quick answers to common questions about CookieBeam
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Getting Started
What is CookieBeam?
CookieBeam is a cookie consent management platform that helps websites comply with privacy regulations like GDPR, CCPA, and LGPD. We provide customizable consent banners, analytics, and automated cookie scanning.
How long does it take to set up?
You can set up CookieBeam in less than 10 minutes. Simply create a banner in our dashboard, copy the installation script, and paste it into your website. Most users are live within 5-10 minutes.
Do I need technical knowledge to use CookieBeam?
No! CookieBeam is designed to be user-friendly. If you can copy and paste code into your website or use Google Tag Manager, you can install CookieBeam. We also provide detailed guides for every step.
Can I try CookieBeam before paying?
Yes! All paid plans include a 14-day free trial. No credit card required for the trial period. You can test all features before committing to a subscription.
Compliance & Legal
Does CookieBeam make my website GDPR compliant?
CookieBeam helps you comply with GDPR cookie consent requirements by managing user consent, keeping records, and blocking cookies until consent is given. However, GDPR compliance involves more than just cookies - you also need a privacy policy, data processing agreements, etc.
What regulations does CookieBeam support?
CookieBeam supports GDPR (EU), UK GDPR, CCPA (California), LGPD (Brazil), and other international privacy regulations. Our banners can be customized for different regulatory requirements.
Do you provide proof of consent for audits?
Yes! CookieBeam stores detailed consent records including timestamp, user choices, IP address (optional), and consent version. You can export this data for regulatory audits.
What happens if a user doesn't consent?
If a user rejects cookies, CookieBeam blocks non-essential cookies from loading. Only strictly necessary cookies (required for site functionality) will be allowed. This ensures compliance with opt-in requirements.
Is CookieBeam a Consent Management Platform (CMP)?
CookieBeam is a cookie consent solution that provides consent management functionality. However, we are not an IAB-certified CMP. We help you collect, store, and enforce consent across your website in compliance with GDPR, CCPA, and other privacy regulations.
Features & Functionality
Does CookieBeam work with Google Analytics?
Yes! CookieBeam integrates seamlessly with Google Analytics 4 using Google Consent Mode v2. This allows GA4 to receive consent signals and adjust tracking accordingly.
Can I customize the banner design?
Absolutely! You can customize colors, fonts, layout, position, text, button labels, and more. Our drag-and-drop designer makes it easy to match your brand.
Does CookieBeam support multiple languages?
Yes! CookieBeam includes automatic language detection and supports 40+ languages. The banner will automatically show in the visitor's browser language.
What is cookie scanning?
Cookie scanning automatically detects all cookies on your website and categorizes them (necessary, analytics, marketing, etc.). This ensures you're declaring all cookies to users as required by GDPR.
Can I test different banner designs?
Yes! Our A/B testing feature lets you test different designs, messaging, and layouts to optimize consent rates. You can see which version performs better in real-time.
Does CookieBeam work with WordPress?
Yes! CookieBeam works with any website platform including WordPress, Shopify, Wix, Squarespace, custom sites, and more. Just add our script tag or use Google Tag Manager.
Pricing & Plans
How much does CookieBeam cost?
CookieBeam starts at €7/month for the Starter plan. Professional and Agency plans are available for growing businesses and agencies. All paid plans include a 14-day free trial.
Do you offer a free trial?
Yes! All paid plans include a 14-day free trial with full access to all features. No credit card required during the trial period.
Can I cancel anytime?
Yes! You can cancel your subscription at any time from your billing dashboard. No long-term contracts or cancellation fees.
What happens if I exceed my plan limits?
If you exceed consent logs or cookie scans, we charge for overage usage at standard rates. You'll receive email warnings when approaching your limits. Service continues without interruption.
Do you offer refunds?
Yes, we offer a 30-day money-back guarantee. If you're not satisfied, contact us within 30 days for a full refund. See our refund policy for details.
Can I upgrade or downgrade my plan?
Yes! You can change plans anytime. Upgrades take effect immediately. Downgrades take effect at the end of your current billing cycle.
Installation & Technical
How do I install CookieBeam?
There are two ways: (1) Add our script tag to your website header, or (2) Use Google Tag Manager. Both methods are simple and take just a few minutes. Full guides available in our documentation.
Will CookieBeam slow down my website?
No! Our script is lightweight (< 50KB) and loads asynchronously, so it won't block your page rendering. The banner appears quickly without affecting page speed.
Does CookieBeam work on mobile?
Yes! Our banners are fully responsive and work perfectly on mobile, tablet, and desktop. We automatically adjust the layout for smaller screens.
Can I use CookieBeam on multiple domains?
Yes! Higher-tier plans include multiple domains. Additional domains can be added for €5/month each. Each domain can have its own banner configuration.
What is Google Consent Mode v2?
Google Consent Mode v2 is Google's framework for respecting user consent choices in GA4 and Google Ads. CookieBeam automatically integrates with it, sending consent signals to Google. Learn more in our Consent Mode v2 guide.
Do I need to update my existing Google Analytics setup?
For Consent Mode v2, you'll need to configure your GA4 tags to use consent mode. We provide detailed instructions in our installation guide.
Support & Resources
How can I get help?
Email [email protected] for any questions. We typically respond within 24 hours. We also have extensive documentation, guides, and troubleshooting resources.
Do you offer implementation support?
Yes! Enterprise plans include dedicated implementation support. For other plans, email us and we'll help you get set up.
Where can I learn about GDPR and cookie compliance?
Check our Learning Center for guides on GDPR, CCPA, Consent Mode v2, and cookie compliance best practices. We regularly publish new educational content.
Can I request new features?
Absolutely! We love feedback. Email your feature requests to [email protected]. Many of our features come from customer suggestions.
Still Have Questions?
Can't find what you're looking for? Check out our other resources or get in touch with our support team.