Refunds & Cancellations

1. Subscriptions and Billing Cycle

Subscriptions renew automatically at the start of each billing period (monthly or yearly). Charges are processed via Stripe. You can cancel at any time; your plan remains active until the end of the current period.

2. Overage Charges

• Additional domains are billed as line items (e.g., €5/month per extra domain) and appear on your invoices.
• Script request overage is calculated per billing period and added to your invoice (e.g., €5 per 100,000 extra requests).
• Cookie scan overage is currently tracked but not billed automatically. If this policy changes, we will provide notice in advance.

Overage reflects metered usage of the service. If you believe an overage was calculated in error, contact support and we will investigate.

3. Refunds

• Subscription fees: We generally do not offer refunds for partial billing periods after service access is provided.
• Billing errors: If you were charged in error (e.g., duplicate charge), we will refund the incorrect amount.
• Service issues: If a technical issue on our side materially affected your ability to use the service, contact us within 30 days and we will make it right.

4. How to Cancel

You can cancel from the billing section of your account. Cancellation stops future renewals; charges already processed remain in effect for the current period.

5. Contact

For billing questions or refund requests, contact [email protected] with your team name, invoice number, and details.